Self Storage Paddington Terms and Conditions of Service
These Terms and Conditions set out the basis on which Self Storage Paddington provides storage services and associated handling or removal-related services. By making a booking, paying for services, accessing the storage facility or arranging for goods to be collected, transported or stored with us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us incorporating these Terms and Conditions.
We, us or our means the operator of Self Storage Paddington and any authorised employees, agents or subcontractors acting on our behalf.
You or your means the customer named in the booking or storage agreement, including any person acting with your authority.
Unit means the storage unit, locker, room or designated space allocated to you by us.
Goods means the items that you place into storage or ask us to handle, collect or deliver as part of any associated removal-type or transport service.
Facility means the self storage premises and surrounding areas where we operate and where the Unit is located.
2. Scope of Services
We provide self storage services, including the rental of Units for the storage of Goods, and may also offer related services such as handling, loading and unloading assistance, and local transport or removal-type services linked to the storage of your Goods. Any such related services are provided only as an ancillary part of our storage offering and are subject to these Terms and Conditions.
We do not operate as a common carrier and reserve the right to refuse to accept any Goods at our sole discretion.
3. Booking Process
3.1 You may request a booking for a Unit or for related services by contacting us or by completing any online or in-person booking process that we make available. Bookings are subject to availability and are not confirmed until we issue a written or electronic confirmation and, where applicable, receive the required initial payment.
3.2 You must provide accurate and complete information when making a booking, including your full name, current address, and details of the Goods where requested. We are entitled to rely on the information you provide, and you are responsible for updating us if your details change.
3.3 We may conduct identity checks and request supporting documents to verify your identity or address before granting access to the Facility or allowing your Goods to be stored.
3.4 The start date of your storage period will be the date agreed in the booking confirmation. Access to the Unit will only be granted from that start date and once any initial payment and security deposit (if required) have been received.
4. Term, Renewals and Termination by You
4.1 Unless otherwise agreed, storage is provided on a rolling periodic basis, usually monthly, commencing on the start date set out in your booking confirmation.
4.2 Your Agreement will automatically renew for successive periods unless and until terminated by you or us in accordance with these Terms and Conditions.
4.3 You may terminate the Agreement by giving us written or electronic notice in accordance with the minimum notice period specified at the time of booking or in your storage documentation. If no notice period is specified, you must give at least 14 days notice.
4.4 On termination, you must remove all Goods from the Unit and the Facility by the agreed end date, leave the Unit clean and in good condition, and return any access devices. You will be responsible for any reasonable cleaning, repair or replacement costs if you fail to do so.
5. Payments and Charges
5.1 You agree to pay all storage fees, removal or handling charges, deposits and other sums set out in your booking confirmation or otherwise notified to you. Fees are payable in advance and may be calculated daily, weekly or monthly as we specify.
5.2 Payment must be made using the methods we accept from time to time. We may require you to set up a recurring payment arrangement for ongoing storage fees.
5.3 If you fail to make a payment when due, we may charge interest on overdue amounts at a reasonable rate and may apply administrative charges for late or failed payments. We may also suspend access to the Facility and the Unit until all outstanding sums are paid.
5.4 We may review and vary our charges from time to time. Any change in recurring storage fees will be notified to you in advance and will take effect from the start of the next billing period following the date of our notice.
5.5 You are responsible for any taxes, duties or similar charges that may apply to the storage or transport of your Goods, other than taxes on our income.
6. Cancellations and Refunds
6.1 You may cancel a booking before the start date by giving us notice in the manner specified during the booking process. Any applicable cancellation period or charges will be stated at the time of booking.
6.2 Where you cancel within any specified cooling-off or free-cancellation period, we will refund any pre-paid storage fees for periods that have not commenced, subject to any deductions clearly described during booking.
6.3 If you cancel a removal-type or transport service at less than the minimum notice period we have specified, we may retain part or all of the service fee to cover our reasonable costs and lost bookings.
6.4 Once the storage period has started, no refund will be given for unused portions of any minimum term, except where required by law or where we agree otherwise in writing at our discretion.
7. Access, Security and Your Obligations
7.1 Subject to payment of all sums due and compliance with this Agreement, you may access your Unit during our published access hours or at such times as may be arranged with us.
7.2 You are responsible for securing your Unit, including providing and maintaining a suitable lock where applicable, and for keeping your access codes or keys safe and confidential. You must not share them with any unauthorised person.
7.3 You must comply with all Facility rules and regulations that we publish or notify to you from time to time, including any instructions relating to safety, parking, loading and unloading, and the use of common areas.
7.4 You agree to behave in a considerate and lawful manner at all times while at the Facility and to ensure that any person accompanying you does the same.
8. Prohibited Goods and Use of the Unit
8.1 You must not store or permit to be stored in the Unit or at the Facility any of the following:
a. Hazardous, toxic, flammable or explosive substances, including fuels, gases, chemicals or fireworks.
b. Compressed gases or pressurised containers other than ordinary household aerosols.
c. Perishable items or foodstuffs that may decay, attract pests or cause odours.
d. Live animals or plants.
e. Illegal goods, stolen property, drugs or any items in breach of applicable laws or regulations.
f. Cash, securities, high-value documents, priceless items, or items of exceptional value where specialist insurance or arrangements would ordinarily be required.
g. Waste, including any items intended for disposal or that may be considered rubbish.
8.2 You must not use the Unit or Facility as living accommodation, office space, retail or business premises open to the public, or for carrying out manufacturing or any dangerous or noisy activities.
8.3 You must ensure that all Goods are securely and safely packed, suitable for storage and transport, and capable of being handled without risk to our staff or property.
9. Waste Regulations and Environmental Responsibilities
9.1 You are responsible for managing and removing any waste generated in connection with your use of the Unit or any removal-type services. You must not leave unwanted items, packaging, pallets or other waste in corridors, loading bays, car parks or any other common areas.
9.2 You must not dispose of Goods or waste in an unsafe, unlawful or unsuitable manner. You must comply with all relevant environmental and waste disposal regulations and must not leave hazardous or restricted materials at the Facility.
9.3 If you abandon Goods or leave waste at the Facility, we may treat such items as waste and arrange for their removal and disposal. You will be responsible for all reasonable costs associated with clearing, transporting and disposing of such items.
9.4 If any of your Goods or waste causes pollution, contamination or damage to the environment or to our property or that of a third party, you will be responsible for all remediation costs, fines, penalties and claims that arise as a result of your actions or omissions.
10. Our Rights to Enter and Move Goods
10.1 We may enter your Unit without notice in case of emergency, where we reasonably believe that there is a risk to persons, property or the environment, or where we are required to do so by law or by a competent authority.
10.2 We may also enter your Unit on reasonable notice to inspect it, carry out repairs, maintain the Facility, or to exercise our rights under this Agreement, including where payments are overdue.
10.3 Where necessary for the efficient operation of the Facility, we may move your Goods to another Unit or location of similar size and security. We will take reasonable care when moving your Goods and will notify you as soon as reasonably practicable.
11. Insurance and Risk
11.1 You acknowledge that the storage and any associated removal or handling of Goods is at your own risk. Unless expressly agreed in writing, we do not insure your Goods and our standard charges do not include insurance cover.
11.2 You are responsible for arranging adequate insurance for your Goods against all usual risks, including loss, theft, damage and deterioration, whether in storage, in transit within the Facility, or during any associated removal-type service.
11.3 You warrant that you either own the Goods or are authorised by the owner to store and handle them, and that you will indemnify us against any claims by third parties relating to ownership or rights in the Goods.
12. Liability
12.1 Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
12.2 Subject to clause 12.1, we shall not be liable for loss or damage to Goods, or for any delay, mis-delivery or failure to provide services, unless caused by our negligence or breach of this Agreement.
12.3 Where we are liable for loss or damage to Goods, our total liability shall not exceed the lower of:
a. The reasonable replacement or repair cost of the Goods; or
b. Any financial limit we have clearly notified to you in advance as part of our service description or booking documentation.
12.4 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from the decline in value of Goods.
12.5 We are not liable for loss or damage arising from events beyond our reasonable control, including fire, flood, storm, vandalism, criminal acts of third parties, war, terrorism, industrial disputes or failures of utilities or transport networks, provided we have taken reasonable care to protect the Facility and your Goods.
13. Lien and Disposal of Goods
13.1 We have a lien over your Goods for all sums due and unpaid under this Agreement. While any amounts remain overdue, we may retain your Goods and restrict access to the Unit.
13.2 If sums remain unpaid after reasonable notice, we may sell or otherwise dispose of some or all of the Goods in accordance with applicable law. We will apply the proceeds against the outstanding amounts and our reasonable costs of sale or disposal. Any surplus will be held for you, but without interest, and may be forfeited if unclaimed after a reasonable period.
14. Data Protection and Confidentiality
14.1 We will collect and use your personal information for the purposes of managing your booking, providing services, administering your account, ensuring security at the Facility and complying with legal obligations.
14.2 We will take appropriate steps to protect your personal data and will only share it with third parties where necessary for service delivery, for the enforcement of this Agreement, or where required by law.
15. Complaints
15.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible, providing full details so that we can investigate and respond.
15.2 We will endeavour to handle complaints promptly and fairly and, where appropriate, propose steps to resolve the matter.
16. Changes to These Terms and Conditions
16.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulations, industry practice or the operation of our business.
16.2 Any updated Terms and Conditions will be made available to you and will take effect from the start of the next billing period or from the date specified in the notice. Continued use of the Facility or our services after that date will constitute your acceptance of the changes.
17. Governing Law and Jurisdiction
17.1 This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, shall be governed by and construed in accordance with the law of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
18. General
18.1 If any provision of this Agreement is found by a court to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under this Agreement shall operate as a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights or obligations to another suitable provider on notice to you.
18.4 This Agreement constitutes the entire agreement between you and us in relation to the storage of your Goods and any associated removal-type services and supersedes any previous written or oral agreements or understandings.
